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WD2002: Cross-Reference Fields in a Compared Document Show As Zero

Article ID: 823200 - View products that this article applies to.

SYMPTOMS

When you compare and merge two documents, cross-reference fields in the resulting document may show as zero (0). You see the zero values when you print the resulting document or you view the document in Print Preview.

Note After you print your compared document or you close Print Preview, the cross-reference fields still have the zero values.

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CAUSE

This behavior may occur when you click to select the Legal blackline check box when you compare and merge the documents.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841

(http://support.microsoft.com/kb/307841/ )

How to obtain the latest Office XP Service Pack

Hotfix Information

How to Obtain the Hotfix

This issue is fixed in the Word 2002 Post-Service Pack 2 Hotfix Package July 1, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

823321

(http://support.microsoft.com/kb/823321/ )

Availability of Word 2002 Post-Service Pack 2 Hotfix Package: July 1, 2003

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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