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The Rpcss.exe process consumes 60 percent of CPU time and performance is affectedArticle ID: 823273 - View products that this article applies to. On This PageSYMPTOMSThe Rpcss.exe process consumes 60 percent or more of CPU time, and system performance and network performance are affected. This symptom typically occurs 49.7 days after the server is started.
CAUSEThis problem occurs because a call to the GetTickCount timer function causes the function to overflow 49.7 days after the server is started. This problem may occur if one of the following conditions is true:
RESOLUTIONUpdate informationTo resolve this problem, obtain Update Rollup 1 for Windows 2000 SP4. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:891861
(http://support.microsoft.com/kb/891861/
)
Update Rollup 1 for Windows 2000 SP4 and known issues
Windows 2000 Server hotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesNo prerequisites are required..File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Version Size File name -------------------------------------------------------------- 07-Jan-2004 00:21 5.0.2195.6878 953,104 Ole32.dll 07-Jan-2004 00:21 5.0.2195.6888 435,472 Rpcrt4.dll 07-Jan-2004 00:21 5.0.2195.6878 211,216 Rpcss.dll Windows NT Server 4.0 hotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesBecause of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Version Size File name -------------------------------------------------------------- 22-Aug-2003 09:44 4.0.1381.7232 345,872 Rpcrt4.dll MORE INFORMATION
For additional information about how hotfix packages are named and about other terms for software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915
(http://support.microsoft.com/kb/816915/
)
New file naming schema for Microsoft Windows software update packages
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. Properties |
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