Hyperlinks do not work in Outlook Express or in Word

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Problem description

In Microsoft Outlook Express or in Microsoft Word, nothing happens when you click a hyperlink.

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

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Fix it for me

To fix this problem automatically, click the Fix itbutton or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Fix this problem

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Note

This automatic fix works for all languages. However, for some languages, the wizard text may be in English.

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Note

If you are not on the computer that has the problem, save the automatic fix to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.

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Let me fix it myself

To fix this problem, follow these steps:

Click Start, click Run, type the following command in the Run dialog box, and then click OK:
regsvr32 urlmon.dll
Repeat step 1 for each of the following commands:

regsvr32 mshtml.dll
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 msjava.dll

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Did this fix the problem?

Check whether the problem is fixed by clicking a hyperlink in Outlook Express or in Word. If the hyperlink works, you are finished with this article. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an e-mail (mailto:fixit4me@microsoft.com?Subject=KB823301 - Fix hyperlinks in Outlook Express and Word) message.

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