ISA Server Web Proxy Does Not Append the Domain Name Suffix to the Credentials That Are Passed to an FTP Server

Article ID: 823359 - View products that this article applies to.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986
(http://support.microsoft.com/kb/256986/ )
Description of the Microsoft Windows Registry
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SYMPTOMS

When you use the Microsoft Internet Security and Acceleration (ISA) Server 2000 Web Proxy service to anonymously connect to an FTP site, you may receive the following HTTP - 502 error message:

The page cannot be displayed

There is a problem with the page you are trying to reach and it cannot be displayed.

Please try the following:
  • Click the Refresh button, or try again later.
  • Open the ftp site home page, and then look for links to the information you want.
  • If you believe that you should be able to view this directory or page, please contact the Web site administrator by using the e-mail address or phone number listed on the ftp site home page.
HTTP 502 - Bad gateway
Internet Security and Acceleration Server
If you use an FTP client program that does not use the Web Proxy service to access this FTP site (for example, if you use FTP.exe), you can access the FTP site successfully.
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CAUSE

This problem occurs because when you connect to an FTP server that requires user authentication for anonymous connections, and no credentials are defined in the initial connection URL, ISA Server uses predefined credentials in the following format:
User name: anonymous
Password: proxyuser@
However, if the FTP server is configured so that it must have specific information in the domain portion of the credentials (the portion after the "at" (@) sign), the authentication is unsuccessful and ISA Server returns. For example, the FTP server may require a credential that is similar to the following credential:
proxyuser@example.com
an HTTP - 502 error message.

Note The Web Proxy service does not support non-anonymous FTP servers unless you include the credentials in the URL.
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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install ISA Server Service Pack 1 (SP1) before you install this hotfix.

For additional information about how to obtain the latest ISA Server service pack, click the following article number to view the article in the Microsoft Knowledge Base:
313139
(http://support.microsoft.com/kb/313139/ )
How to Obtain the Latest Internet Security and Acceleration Server 2000 Service Pack

Restart Requirement

You must restart the W3Proxy service to apply the changes after you install this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version       Size     File name
   -------------------------------------------------------

   30-Sep-2003  17:09  3.0.1200.293  103,184  Msphlpr.dll
   30-Sep-2003  17:09  3.0.1200.293  178,448  Mspadmin.exe
   30-Sep-2003  17:08  3.0.1200.293  392,976  W3proxy.exe
   30-Sep-2003  17:09  3.0.1200.293  299,280  Wspsrv.exe
Note This hotfix does not contain special code for other language editions of ISA Server 2000.

Windows Registry Information

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

After you install this hotfix, you must add the following Windows registry value:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3Proxy\Parameters


Value name:
WebProxyFtpClientPassword

Value type: REG_SZ
Value data: user@example
To do this, follow these steps:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate, and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3Proxy\Parameters
  3. Right-click Parameters, point to New, and then click String Value.
  4. Type:
    WebProxyFtpClientPassword
  5. Right-click WebProxyFtpClientPassword, and then click Modify.
  6. In the Value data box, type:
    user@example
  7. Click OK.
  8. Quit Registry Editor, and then restart the W3Proxy service.
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STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Security and Acceleration Server 2000.
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MORE INFORMATION

Because of the way that most Web browser programs transform the FTP site request to canonical form, you cannot specify your credentials in the initial request URL to work around this problem. For example, to work around this problem, you cannot type a request that is similar to the following request:
ftp://anonymous:user@example.com@ftp.example.com
In this scenario, the Web browser program interprets the first instance of the "at" (@) sign to indicate where the user credential portion of the request ends with the remainder of the request interpreted as the actual URL. As a result, the request is not successful because the Web browser incorrectly interprets the URL as the following URL:
example.com@ftp.example.com
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Properties

Article ID: 823359 - Last Review: June 14, 2007 - Revision: 2.8
APPLIES TO
  • Microsoft Internet Security and Acceleration Server 2000 Standard Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbisaserv2000presp2fix kbfix kbbug KB823359
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