OFFXP: Documents Containing Shockwave Flash objects quit unexpectedly when opening and closing them programmatically

Article translations Article translations
Article ID: 823423 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

Symptoms

When you programmatically open and close Microsoft Office documents that contain Shockwave Flash objects, the Microsoft Office program may quit unexpectedly (crash).

When you programmatically open and close Microsoft PowerPoint presentations that contain Shockwave Flash objects, PowerPoint may quit and you may sometimes receive the following error message:
PowerPoint found an error it cannot correct and will shut down.

Resolution

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

How to Obtain the Hotfix

This issue is fixed in the Office XP Post-Service Pack 2 Hotfix Package July 1, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
822341 Availability of the Office XP Post-Service Pack 2 Hotfix Package: July 1, 2003

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 823423 - Last Review: November 2, 2013 - Revision: 6.0
Applies to
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbqfe kbhotfixserver kberrmsg kbbug kbfix kbofficexppresp3fix KB823423

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com