Article ID: 823423 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
When you programmatically open and close Microsoft Office documents that contain Shockwave Flash objects, the Microsoft Office program may quit unexpectedly (crash).
When you programmatically open and close Microsoft PowerPoint presentations that contain Shockwave Flash objects, PowerPoint may quit and you may sometimes receive the following error message:
PowerPoint found an error it cannot correct and will shut down.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
How to Obtain the HotfixThis issue is fixed in the Office XP Post-Service Pack 2 Hotfix Package July 1, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/822341/ )Availability of the Office XP Post-Service Pack 2 Hotfix Package: July 1, 2003
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Contact us for more help
Connect with Answer Desk for expert help.