Article ID: 823451
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you install Microsoft Greetings 2002 on a computer that is running Windows 2000 Service Pack 4 (SP4), and you click Helpful Movies on the Help menu in Microsoft Greetings, and then you click the movie title that you want to play in the right pane, you may receive the following script error message in Microsoft Internet Explorer:
As a result, you cannot play the movie.
An error has occurred in the script on this page.
Error: Object doesn't support this property or method
Do you want to continue running scripts on this page?
This issue may occur if you install and use the version of Internet Explorer that is included on the Microsoft Greetings 2002 CD-ROM on a computer that is running Windows 2000 SP4. This issue occurs if Internet Explorer uses an Active X control that is incompatible with Windows 2000 SP4. Internet Explorer 5.5 is included on the Microsoft Greetings 2002 CD-ROM.
To work around this issue, do one of the following, as appropriate to your situation: