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What to do if you must have a new product key for a Microsoft Office product

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Article ID:823570
Last Review:December 4, 2007
Revision:4.3
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SUMMARY

This article describes how to obtain a new product key for installing a Microsoft Office program if your product key label is damaged or is missing.

A product key is a unique combination of 25 numbers and letters. The product key is used during Microsoft software installation to "unlock" or to open the product. If you do not enter the product key when you are prompted during the installation, the product may not open until you enter the product key. The product key is typically located on an orange or yellow sticker on the back of the CD case or the DVD case. If the version of Windows that you are using was preinstalled by your computer manufacturer, you may find the Windows product key sticker on the computer or in the documentation that was included with your computer.

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MORE INFORMATION

Contact Microsoft

To obtain a new product key for your Office program, contact Microsoft and speak to a customer service representative. To do this, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
If you have the following information ready and available for when you speak to a customer service representative, it will help speed up your call:
•The product CD.
•The computer on which you want to install Office.
•The readable parts of your original product key (if available).

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APPLIES TO
•Microsoft Office Access 2007
•Microsoft Office Enterprise 2007
•Microsoft Office Excel 2007
•Microsoft Office InfoPath 2007
•Microsoft Office OneNote 2007
•Microsoft Office Outlook 2007
•Microsoft Office Professional 2007
•Microsoft Office Professional Plus 2007
•Microsoft Office Small Business 2007
•Microsoft Office Standard 2007
•Microsoft Office Ultimate 2007
•Microsoft Office Word 2007
•Microsoft Office Access 2003
•Microsoft Office InfoPath 2003
•Microsoft Office OneNote 2003
•Microsoft Office Professional Edition 2003
•Microsoft Office Small Business Edition 2003
•Microsoft Excel 2000 Standard Edition
•Microsoft FrontPage 2000 Standard Edition
•Microsoft Outlook 2000 Standard Edition
•Microsoft PowerPoint 2000 Standard Edition
•Microsoft Word 2000 Standard Edition
•Microsoft Office XP Professional Edition
•Microsoft Office XP Small Business Edition
•Microsoft Office XP Standard Edition
•Microsoft Outlook 2002 Standard Edition
•Microsoft Office PowerPoint 2003
•Microsoft Publisher 2002 Standard Edition
•Microsoft PowerPoint 2002 Standard Edition
•Microsoft FrontPage 2002 Standard Edition
•Microsoft Excel 2002 Standard Edition
•Microsoft Access 2002 Standard Edition
•Microsoft Word 2002 Standard Edition

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Keywords: 
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