Article ID: 823628 - View products that this article applies to.
This article describes the known video-related issues that you may experience when you play Microsoft Flight Simulator 2004: A Century of Flight. This article is divided into general video issues and issues that occur only on specific video hardware.
General troubleshooting informationThis section contains updates that may help you resolve issues before you perform specific troubleshooting steps for an issue.
Download and then install the Flight Simulator 2004 updateThe Flight Simulator 2004 update addresses many issues that you may experience. For information about how to download and install the Flight Simulator 2004 update, visit the following Flight Simulator Insider Web site:
Install the latest drivers
General video issues
Video drivers and graphics cardsThe following are general video-related issues that do not apply to specific video hardware.
When you start Flight Simulator 2004, you may receive one of the following warning messages:
The drivers currently installed for your video card may cause your computer to stop responding when Flight Simulator is running. Click Yes to search for newer drivers, or No to continue.
If you choose to continue in software mode, you receive the following warning message:
The drivers currently installed for your video card may cause your computer to stop responding when Flight Simulator is running. Click Yes to search for newer drivers, or No to continue in software mode. Some graphical features may not appear in software mode.
If you continue to play after you receive one of these warning messages, you may experience graphics corruption in the simulation, performance issues, and other errors.
Your computer cannot currently use 3-D hardware acceleration. Software 3-D mode has been enabled. Some graphical features may not appear in software mode. Do you wish to see this message the next time Software 3-D mode is enabled?
The first step in resolving these issues is to update your video drivers. If you click Yes to search for new drivers, you can contact your video card hardware manufacturer to obtain and install the latest version of the driver for your video card. For more information about how to contact the manufacturer of your video card, see the "References" section.
If updating your drivers does not resolve the issue, you may have to purchase and install a video card that is supported by Flight Simulator 2004. If you need help with purchasing or installing a video card, contact your computer manufacturer.
Your laptop displays in full-screen mode. The display adapters on some portable computers could let you to select a resolution that is larger than the LCD device can support. In these cases the view may be clipped along one edge when you run Flight Simulator 2004 in full-screen mode. To see the whole game image, either reduce the screen resolution of the game or play the game in a window and not in full-screen mode. Driver updates do not resolve this issue.
When you try to start Flight Simulator 2004, you may receive an error message that is similar to the following:
To resolve this issue, use one or more of the following methods in the order that they appear in.
DirectX failed to initialize. Make sure that your video card and drivers are correctly installed.
Method 1: Verify that your video hardware meets or exceeds the system requirements of Flight Simulator 2004Use the DirectX Diagnostics Tool (Dxdiag) to verify that your video hardware meets or exceeds the system requirements for Flight Simulator 2004. To do this, follow these steps:
Note Because of video memory that may be used when you run the DirectX Diagnostics Tool, the value that appears may be a bit lower than the actual total. If this does not resolve the issue, go to the next method.
For more information about the minimum system requirements for Flight Simulator 2004, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/823627/ )Flight Simulator 2004: Minimum system requirements
Method 3: Turn on Direct3DTo turn on Direct3D, follow these steps:
Method 4: Update DirectXTo obtain the most current version of DirectX, visit the following Microsoft Web site:
SiS video cards (SiS651, SiS741, SiS760)This issue may also occur with other SiS chipsets. The instrument panel in the game is black. To resolve this issue, download and install the latest IGP graphics drivers. To do this, visit the following SiS Web site:
To learn more about troubleshooting games in Windows Vista, follow the instructions in the "Troubleshoot game problems" topic in Windows Vista Help and Support. To view the topic, follow these steps:
http://support.microsoft.com/gp/vendors/en-usTo see whether applicable driver updates are available, visit the following Microsoft Windows Update Web site:
http://update.microsoft.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.