Article ID: 823633 - View products that this article applies to.
When you start Microsoft Office Outlook 2003 or when you open and then close the Add-In Manager dialog box in Outlook 2003, you may receive the following error message:
Microsoft Office Outlook
Error in registry for extension "Exchange Extensions;?".
The syntax or format of the registry entry is incorrect. Check the registry settings and compare the registry for this extension to other extensions in the registry.
This problem may occur if you follow these steps:
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Microsoft Office 2003 service pack, you do not have to install the hotfix.
Note This hotfix does not prevent or fix corruption to the registry. It only prevents Outlook from displaying an error message when the Exchange Extensions registry value is corrupted.
Service pack informationThis problem is corrected in Microsoft Office 2003 Service Pack 1 (SP1).
To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/870924/ )How to obtain the latest service pack for Office 2003
How to obtain the hotfixThis issue is fixed in the Outlook 2003 Hotfix Package that is dated March 2, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/835210/ )Description of the Outlook 2003 hotfix package: March 2, 2004
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To work around this problem, follow these steps.
Note The Exchange Extensions string value in the registry may become corrupted again and you may have to repeat these steps.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 1.
To open the Outlook 2003 Add-In Manager dialog box, follow these steps: