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Windows 2000-based computer that is running Microsoft Baseline Security Analyzer restarts unexpectedly

Article ID: 823644 - View products that this article applies to.

SYMPTOMS

When you try to use Microsoft Baseline Security Analyzer (MBSA) to scan a domain from a Microsoft Windows 2000-based computer, your computer may unexpectedly restart.

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This problem may occur if an access violation causes Services.exe to stop unexpectedly (crash).

An access violation may occur if the NetSetuppOpenLog() routine is holding a critical section and if the NetSetuppCloseLog() routine deletes the same critical section at the same time.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   ---------------------------------------------------------
   13-Feb-2004  16:27  5.0.2195.6866   69,904  Browser.dll
   13-Feb-2004  16:27  5.0.2195.6893  307,984  Netapi32.dll
   13-Feb-2004  16:27  5.0.2195.689    97,552  Wkssvc.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915

(http://support.microsoft.com/kb/816915/ )

New naming schema for Microsoft Windows hotfix packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

891861

(http://support.microsoft.com/kb/891861/ )

Update Rollup 1 for Windows 2000 SP4 and known issues

900345

(http://support.microsoft.com/kb/900345/ )