A service that makes a call to the SetProcessWorkingSetSize function fails in Windows Server 2003 and Windows 2000 Server

Article translations Article translations
Article ID: 823684 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When a service makes a call to the SetProcessWorkingSetSize function to try to increase the size of the working set, the operation may not work. By default, there is no visual notification that the failure occurred unless either of the following conditions are true:
  • The service faults.
  • The developer has added code to log or display the error that is generated by the SetProcessWorkingSetSize function.

CAUSE

This problem occurs if the service is configured to log on to an account other than the Local System account. For example, this problem may occur if the service is configured to log on to the Administrator account.

RESOLUTION

Windows Server 2003 Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003

   Date         Time   Version      Size        File name
   ---------------------------------------------------------
   24-Jul-2003  20:01  5.2.3790.72  2,407,424   Ntkrnlmp.exe
   24-Jul-2003  19:36  5.2.3790.72  2,064,384   Ntkrnlpa.exe
   24-Jul-2003  19:36  5.2.3790.72  2,106,880   Ntkrpamp.exe
   24-Jul-2003  20:05  5.2.3790.72  2,206,720   Ntoskrnl.exe

Windows Server 2003, 64-Bit Edition

   Date         Time   Version      Size       File name     Platform
   ------------------------------------------------------------------
   01-Aug-2003  12:14  5.2.3790.74  5,345,792  Ntkrnlmp.exe  IA-64

Windows 2000 Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Windows 2000 Service Pack 4 (SP4).

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time    Version        Size        File name
   ------------------------------------------------------------
   26-Jun-2003  16:26   5.0.2195.6762     29,712   Mountmgr.sys
   08-Aug-2003  20:47   5.0.2195.6801  1,697,472   Ntkrnlmp.exe
   08-Aug-2003  20:48   5.0.2195.6801  1,696,640   Ntkrnlpa.exe
   08-Aug-2003  20:48   5.0.2195.6801  1,717,568   Ntkrpamp.exe
   08-Aug-2003  20:47   5.0.2195.6801  1,675,072   Ntoskrnl.exe

WORKAROUND

To work around this problem, configure the service to log on to the Local System account.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 823684 - Last Review: July 24, 2007 - Revision: 2.10
APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbautohotfix kbhotfixserver kbwin2000presp5fix kbwinserv2003presp1fix kbqfe kbfix kbbug KB823684

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com