Article ID: 823688 - Last Review: July 24, 2007 - Revision: 8.10

CD-ROM Drive Is Unavailable in the Windows Server 2003 Disk Management Utility

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SYMPTOMS

When you start the Disk Management utility in Windows Server 2003, it may take a long time to start at first. Additionally, when Disk Management starts, it may not display the CD-ROM drive.

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This problem may occur if you enable the "Devices: Restrict CD-ROM access to locally logged on users only" security policy in Windows Server 2003.

Note If you disable the "Devices: Restrict CD-ROM access to locally logged on users only" security policy, the computer is less secure.

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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size    File name    Platform
   ------------------------------------------------------------------
   15-Aug-2003  17:26  5.2.3790.77    539,136  Winlogon.exe      x86     
   12-Aug-2003  18:54                     271  Branches.inf      x86
   15-Aug-2003  18:25                  10,091  Kb823688.cat      x86
   15-Aug-2003  17:32                     354  Updatebr.inf      x86
   15-Aug-2003  17:33                   5,110  Update_rtmqfe.inf x86
   15-Aug-2003  16:27  5.2.3790.77    636,416  Winlogon.exe      IA-64

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