Article ID: 823770 - View products that this article applies to.
When you try to use Microsoft Windows Media Player to play a DVD after you upgrade to Windows XP, you may receive the following error message:
Windows Media Player is currently unable to play DVD video. Error ID = 0xC00D116A, Remedy ID = 0x00000000
This issue may occur if the third-party DVD decoder program that is installed on your computer is not compatible with Windows XP.
To resolve the issue, contact your computer manufacturer or the manufacturer of the DVD decoder program to inquire about how to upgrade to a version of the program that is compatible with Windows XP.
For additional information about how to troubleshoot DVD playback in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/306318/EN-US/ )Troubleshooting DVD Playback in Windows Media Player for Windows XP
310436For information about how to contact your computer manufacturer, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/310436/ )Cannot Play a DVD in Windows XP
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.