"Error 2905" and "Error 1712" error messages when you install Office XP

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Article ID: 823826 - View products that this article applies to.
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SYMPTOMS

When you try to install Microsoft Office XP, you may receive an error message that is similar to the following:
Error 2905, C:\Config.msi\filename
where filename is the name of an installation file.
When you click OK to close this error message, you may also receive an error message that is similar to the following:
Error 1712: A previous install for this product is in progress. You must undo the changes made by that install to continue. Do you want to undo those changes?
When you click Yes to continue, your computer may stop responding.

RESOLUTION

To resolve this issue, clean boot your computer, and then restart the Office XP installation. For additional information about how to clean boot your computer, click the following article number to view the article in the Microsoft Knowledge Base:
310353 How to perform a clean boot in Windows XP

Properties

Article ID: 823826 - Last Review: September 12, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002
Keywords: 
kbtshoot kbsetup kberrmsg kbprb KB823826

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