Article ID: 823826 - View products that this article applies to.
When you try to install Microsoft Office XP, you may receive an error message that is similar to the following:
where filename is the name of an installation file.
Error 2905, C:\Config.msi\filename
When you click OK to close this error message, you may also receive an error message that is similar to the following:
When you click Yes to continue, your computer may stop responding.
Error 1712: A previous install for this product is in progress. You must undo the changes made by that install to continue. Do you want to undo those changes?
To resolve this issue, clean boot your computer, and then restart the Office XP installation. For additional information about how to clean boot your computer, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/310353/ )How to perform a clean boot in Windows XP
Article ID: 823826 - Last Review: September 12, 2011 - Revision: 2.0
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