Article ID: 823874 - Last Review: July 24, 2007 - Revision: 6.9

Access Does Not Start After You Modify the Terminal Server Registry to Return the User Name Instead of the Computer Name

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SYMPTOMS

When you use the procedure that is described in the following Microsoft Knowledge Base article to modify the behavior of Microsoft Access on a Windows Server 2003-based server that has Terminal Server enabled, Access does not start:

186499 (http://support.microsoft.com/kb/186499/ ) Terminal Server Registry Settings for Applications

Specifically, this problem occurs when you modify the Terminal server registry so that Access returns the user name instead of the computer name.

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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time     Version        Size        File name
   ------------------------------------------------------------
   22-Jul-2003  22:36     5.2.3790.71     55,808   Tsappcmp.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

The problem that is described in the “Symptoms” section of this article occurs when you use the following procedure to modify the registry so that Access returns the user name instead of the computer name:

Start Registry Editor.
Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\Applications\MSACCESS
Double-click the
Flags
DWORD value.
In the Data value box, type 81c, and then click OK.

The value 81c hexadecimal (2076) is calculated by adding 80c hexadecimal (2060) (the Access default value) plus 0x00000010 (16) (the value that returns the user name instead of the computer name).
Quit Registry Editor.

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