Article ID: 824116 - View products that this article applies to.
When you try to synchronize your Pocket PC with Outlook, items that are in your Calendar, Contacts, and Tasks may not be synchronized to your Pocket PC, and you may receive the following error message:
Additionally, you may receive the following warning several times during the synchronization process:
Synchronization cannot start because this desktop computer cannot access necessary information. Restart this desktop computer and synchronize again. If the problem persists and this desktop computer is running Microsoft Outlook 2000, open Outlook 2000, click Help, and then click Detect and Repair. Otherwise, contact your network administrator.
An external application is trying to access e-mail addresses you have stored in Outlook.
Do you want to allow this?
This problem occurs when you are using Microsoft ActiveSync 3.6 or earlier with Outlook.
To resolve this problem, you must update your copy of Microsoft ActiveSync to version 3.7 or later. ActiveSync is available for download at the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/default.mspxFor more information about ActiveSync, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 824116 - Last Review: February 28, 2007 - Revision: 6.5