Very Long Logon and Logoff Times When You Try to Connect to Citrix MetaFrame or Citrix 1.8

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SYMPTOMS

When you try to use a Citrix client to connect to a Citrix MetaFrame or a Citrix 1.8 installation that is hosted on a Windows 2000-based computer, you may experience a very long logon time (from 5 to 30 minutes) before the Citrix desktop appears.

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CAUSE

This problem may occur if Windows 2000 Service Pack 4 (SP4) is installed on the server that you want to connect to, and all the following conditions are true:

You have Terminal Services and Citrix MetaFrame installed on the same computer.
You manually configure printer redirection to print to a local printer that is attached to the client computer.
You use the Citrix Independent Computing Architecture (ICA) protocol to communicate between the Citrix client and the Citrix server.

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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 4.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   17-Jul-2003  17:48  5.0.2195.6738      42,256  Basesrv.dll      
   17-Jan-2003  16:06  5.0.2195.6656     236,304  Cmd.exe          
   17-Jul-2003  17:48  5.0.2195.6762     222,992  Gdi32.dll        
   17-Jul-2003  17:48  5.0.2195.6741     711,440  Kernel32.dll     
   17-Jul-2003  17:48  5.0.2195.6751     333,072  Msgina.dll       
   08-Apr-2003  05:54  5.0.2195.6701      90,232  Rdpwd.sys
   15-Jul-2003  22:08  5.0.2195.6776   4,858,368  Sp3res.dll       
   17-Jul-2003  17:48  5.0.2195.6785     380,176  User32.dll       
   17-Jul-2003  17:48  5.0.2195.6745     385,808  Userenv.dll      
   16-Jul-2003  23:32  5.0.2195.6784   1,628,784  Win32k.sys
   17-Jul-2003  17:20  5.0.2195.6785     182,032  Winlogon.exe     
   17-Jul-2003  17:48  5.0.2195.6775     243,984  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/ ) New Naming Schema for Microsoft Windows Hotfix Packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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