Article ID: 824589 - View products that this article applies to.
When you try to print from a program in a Virtual PC for Mac virtual machine, either nothing occurs and no print job is sent to your Mac printer, or you receive the following error message:
Error: Printer not responding.
This problem occurs if your print driver is attached to the wrong port, if there is a problem communicating to the printer from the Macintosh computer, or if there is a problem communicating to the printer from the virtual machine.
Use the following methods to determine where the problem exists.
Method 1: Print from Mac OSUse SimpleText (for Mac OS 9) or TextEdit (for Mac OS X) to try to print a simple text document. If you cannot print from Mac OS, confirm that the correct printer is chosen in the Chooser (for Mac OS 9) or in the Print Center (for Mac OS X). If the correct printer is chosen and you still cannot print from your Macintosh computer, contact the printer manufacturer or contact AppleCare for help in resolving this problem. Otherwise, continue to the next method.
Method 2: Configure the Printer DriversThe printer driver may be incorrectly configured for printing to your Macintosh printer.
If the test page does not print, continue to the next method.
Method 3: Install the Macintosh Printer DriverIf you do not have a printer installed under Mac Printers, use one of the following sets of steps to install one. If you use an inkjet printer, use the "Install the Macintosh Printer (Inkjet) Driver" steps. If you use a PostScript-based laser printer, use the "Install the Macintosh Printer (PostScript) Driver" steps. After you install the appropriate version of the Macintosh printer, try again to print from the virtual machine.
Install the Macintosh Printer (Inkjet) Driver
Install the Macintosh Printer (PostScript) Driver
Method 4: Remove and Reinstall Virtual PC for MacIf the test page cannot print, your virtual machine may be damaged. Create a new virtual machine and configure the appropriate Macintosh printer driver. Try to print a test page from the Macintosh printer. If it fails again, remove and reinstall your copy of Virtual PC for Mac.
To remove Virtual PC for Mac version 5.0, follow the steps in the following article. However, do not delete the Virtual PC folder that contains the hard disk images. Instead, rename the folder to Old VPC Files. This will give you a backup of your original files. They may not be damaged.
824659To remove Virtual PC version 6, follow these steps:
(http://support.microsoft.com/kb/824659/EN-US/ )How to Remove Virtual PC for Mac Version 5.0
http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_VPC&fid=D49B60F8-339B-45F4-BF31-7E569E0CE5C0Click the Already have Virtual PC for Mac Version 6.0? Upgrade to Version 6.1 for Free link, and then follow the instructions on the Web page to download the upgrade.
After you install Virtual PC, create a new virtual machine from the pre-configured hard disk image that is included with Virtual PC. Set up a Macintosh printer if one is not already present and try again to print a test page.
If the test page prints, move your original hard disk image from the Old VPC Files folder to the new Virtual PC folder or to the Virtual PC List folder that is in the Documents folder. Start the original virtual machine and then try to print.
If you cannot print, that virtual machine may be damaged. You will be able to move your data files from one virtual machine to the other through a shared folder. Then install your programs in the new virtual machine. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 824589 - Last Review: September 10, 2011 - Revision: 2.0