Note Do not use the information that appears in this article to
troubleshoot a Microsoft .NET Framework 1.1 installation on Windows Server 2003.
For more information about how to troubleshoot a .NET Framework 1.1 installation on Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
830646 (http://support.microsoft.com/kb/830646/)
How to troubleshoot Microsoft .NET Framework 1.1 installation issues on Microsoft Windows Server 2003
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SUMMARY
This step-by-step article describes how to troubleshoot
issues that you may experience when you install the .NET Framework 1.1 in Windows XP or in Windows 2000.
When Microsoft
Windows Installer is registered incorrectly in the Windows registry, the .NET
Framework 1.1 Setup program cannot gain access to some Windows Installer
components.
Method 3: Remove and then reinstall the .NET Framework 1.1
There are two options to remove and then reinstall the .NET Framework 1.1.
Option A: Use the .NET Framework cleanup tool (automatic method)
The .NET Framework cleanup tool will remove and then reinstall the .NET Framework 1.1 for you. For information about how to obtain and to use this tool, visit the following MSDN Web site:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Option B: Modify the registry (manual method)
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
1.
Remove .NET Framework 1.1 from the Windows Installer cache.
To do this, follow these steps:
a.
Click Start, click Run, type Installer, and then click OK.
b.
On the View menu in Windows Installer, click
Details.
c.
Do one of the following, depending on your operating system:
•
In Windows XP, right-click the Name
column header, and then click Comments.
•
In Windows 2000,
right-click the Name column header, and then click
Comment.
d.
Right-click the cached Windows Installer file that has the
Microsoft .NET Framework 1.1 RTL x86 enu comment, and
then click Uninstall.
e.
After the uninstall process is complete, exit the
Installer.
2.
Manually delete the existing files and folders from
your computer. Depending on the present condition of the .NET Framework, this file and folder might not exist .To delete the file and folder, follow these steps:
a.
Click Start, click Run, type system32, and then click OK. The contents of the System32 folder appear in Windows Explorer.
b.
Locate and then delete the URTTemp
folder.
c.
Locate and then delete the mscoree.dll
file.
Note If the .NET Framework 1.0 is also installed on your computer, and you
do not intend to reinstall the .NET Framework 1.1, you must repair the .NET Framework
1.0. For more information, see the "More Information" section.
d.
Click Start, click Run, type Microsoft.NET, and then click OK. The contents of the Microsoft.NET folder appear in Windows Explorer.
e.
In the Microsoft.NET folder, double-click the Framework folder.
f.
In the Framework folder, delete the
v1.1.4322 folder.
g.
Close the Framework folder.
3.
Manually delete the relevant registry keys. To do this, follow these steps:
a.
Click Start, click Run, type regedit, and then click OK to start Registry
Editor.
b.
In Registry Editor, locate and then delete the
existing registry keys (all the registry keys may not be present):
Zap Windows Installer information from the registry
by using the Msizap.exe utility. The Msizap.exe utility is included with Microsoft
Windows Installer Software Development Kit (SDK). To download Windows Installer
SDK, visit the following Microsoft Web site:
To zap Windows Installer information from the registry, follow these steps:
a.
Click Start, click Run, type cmd, and then click OK.
b.
At the command prompt, locate the directory that
contains the Msizap.exe utility, and then run the following
command:
Msizap TP
{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}
c.
Restart your computer.
5.
Clear the contents of your Temp folder. To do this, follow
these steps:
a.
Click Start, click Run, type %Temp%, and then click OK. The contents of the Temp folder appear in Windows Explorer.
b.
In the Temp folder, click
Select All on the Edit menu.
c.
On the File menu, click
Delete.
Note Delete as many files and folders as possible from the Temp folder.
6.
Disable all antivirus programs and all firewall programs
that you have installed on your computer. To do this, use the System
Configuration Utility (Msconfig.exe) to perform a clean start of your computer, and then disable any services that you do not need. When you use Msconfig.exe in diagnostic mode, re-enable the Windows Installer Service on the Services tab. Then, start Msconfig. To do this, follow this step:
Click Start, click Run, type MSconfig, and then click OK
7.
Install the .NET Framework 1.1. To download the .NET Framework 1.1,
visit the following Microsoft Web site:
Note If the .NET Framework 1.0 is installed on your
computer, and you do not intend to reinstall the .NET Framework 1.1, you must
repair the .NET Framework 1.0 to replace the Mscoree.dll file and
the URTTemp folder. For more information, see the "More Information" section.
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