Documents from Terminal Server users who map LPT1 to different printers appear on the same printer

If two different Terminal Session users map LPT1 to two different printers (for example, if "user1" runs the net use lpt1: \\server1\printer1 command, and if "user2" runs the net use lpt1: \\server1\printer2 command), these two users expect their documents to appear on different printers. In some situations, and from some programs, documents from both users may appear on the same printer.

You may see the following event in the system event log:

Event Type: Error Event Source: Print Event Category: None Event ID: 61 Description: The document Test Page owned by username failed to print. Win32 error code returned by the print processor: 3003 (0xbbb).

The internal addressing for MS-DOS devices, such as LPT1, was changed in Terminal Server between Microsoft Windows NT 4.0 and Microsoft Windows 2000. Corresponding changes also had to be made to other modules in the system that accessed such devices. However, these required changes were not implemented in the local spooling system. Therefore, the spooling system does not function in Windows 2000 as it did in earlier versions.

The hotfix that is described in this article adds the required logic to address MS-DOS devices correctly and to correct the problem.

Note You will have to re-create the local printer queue after you install this hotfix.

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4) installed on your computer.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

To work around this problem, upgrade to Microsoft Windows Server 2003.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base: