Windows Server 2003-Based Computer Becomes Unresponsive to RDP Sessions

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Article ID: 826139 - View products that this article applies to.
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SYMPTOMS

Your Microsoft Windows Server 2003-based computer may become unresponsive to Remote Desktop Protocol (RDP) sessions. When this problem occurs, you may experience one or more of the following behaviors:
  • If you are running any RDP sessions, you may see a blank blue screen.
  • A blank blue screen is displayed at the server console.
  • There is no response to keyboard or to mouse actions.
  • Remote PerfMon logs may stop logging data.
  • Computer Management stops responding when you try to remotely access Services or Device Manager for the server that is experiencing this problem.
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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name
   --------------------------------------------------------
   05-Aug-2003  18:42  5.2.3790.74  104,448  Services.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Properties

Article ID: 826139 - Last Review: July 24, 2007 - Revision: 6.11
APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB826139

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