Author and editor receive "Overlapped save" error when saving a posting

When an you click on either Save or Save and Exit to save the posting you are working on, you may receive the following error message although no other author or editor has edited the posting. With this error displayed, you will have the option to Save Regardless on the posting without any further error.

When the user is in authoring mode for a particular posting, Microsoft Content Management Server (MCMS) creates a copy of the original posting. Both the original and the existing posting point to the same object in the cache. The last modified data on this object is updated when the posting is committed. When the server tries to obtain the last modified time of the posting later, the server obtains the updated time. Since the change token is computed based on the updated time, the change token differs from the original one, and the user receives an error message.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

CMS 2002 Service Pack 1 is required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.