Rules may become corrupted when you access them from multiple versions of Outlook

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Article ID: 826265 - View products that this article applies to.
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SUMMARY

We do not recommend or support the use of multiple versions of Microsoft Outlook to modify the same set of rules.

When you use multiple versions of Outlook to modify the same set of rules, rules may become corrupted. The following symptoms indicate corrupted rules in Outlook:
  • Rules become corrupted and no longer function as expected.
  • Rules unexpectedly disappear from the Rules Wizard in Outlook.
This article describes the options that we recommend to use to modify the same set of rules if you have multiple versions of Outlook that share the same mail profile that access the same set of rules.

MORE INFORMATION

If you have multiple versions of Outlook that access the same mail profile and the same set of rules, we recommend that you use one of the following options.

Option 1: Upgrade all versions of Outlook to the same version

We recommend that you upgrade all versions of Outlook that use the same mail profile and access the same set of rules to the latest version of Outlook that you currently have available.

If at all possible, upgrade all versions of Outlook at the same time or as close to the same time as possible.

Option 2: Access rules only from the latest version of Outlook

We recommend that you access your rules only when you use the latest version of Outlook that you currently have available.

For example, if you currently access the same mail profile and set of rules from Microsoft Office Outlook 2003 and Microsoft Office Outlook 2007, we recommend that you access the rules only from Outlook 2007.

Note This option is only recommended when it is not an option to upgrade all versions of Outlook to the latest version of Outlook that you currently have available.

REFERENCES

197496 Frequently asked questions about how to troubleshoot the Outlook Rules Wizard in Outlook

Properties

Article ID: 826265 - Last Review: September 20, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 97 Standard Edition
  • Microsoft Outlook 98 Standard Edition
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