Disk Array Controller Driver May Not Load After You Upgrade to Windows 2000 SP3 or SP4

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SYMPTOMS

After you upgrade a Windows 2000 Advanced Server-based computer to Service Pack 3 (SP3) or Service Pack 4 (SP4), the hard disk array controller driver may not load correctly. Instead, an "Event 17" message may appear in the System event log with the following description:

The driver failed to initialize the device.

Back to the top

CAUSE

This problem may occur when you use the /PAE switch in the Boot.ini file on a computer with a drive array controller that uses the Cpqfcac.sys or the Cpqdaen.sys driver. This problem has been known to occur on computers that have the Compaq Drive Array Event Notification driver and the Compaq StorageWorks Fibre Channel Array controller installed.

Back to the top

RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows 2000 SP3 installed to apply this hotfix.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   05-Aug-2003  22:12  5.0.2195.6799      74,192  Scsiport.sys

Back to the top

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For more information about using the /PAE switch, click the following article number to view the article in the Microsoft Knowledge Base:

291988 (http://support.microsoft.com/kb/291988/ ) A description of the 4 GB RAM Tuning feature and the Physical Address Extension parameter

Back to the top