Article ID: 826808 - View products that this article applies to.
After you import Internet Message Access Protocol (IMAP) accounts from Microsoft Outlook Express into Microsoft Office Outlook 2003 or Microsoft Office Outlook 2007, the IMAP folders may not populate when you send or receive e-mail messages. This behavior occurs in the following scenario:
This behavior occurs if the default root folder path was changed before you imported the Outlook Express account.
To work around this behavior, delete the root folder path so that the path is empty. The data that is in the IMAP folder is not lost. This data still resides on the Microsoft Exchange Server computer. To access this data, reset the root folder path.
To reset the root folder path in Outlook, follow these steps:
IMAP4 is an open Internet standard that permits both client and server messaging. You can store information on a server with IMAP, and you can synchronize a local store for off-line access.
Outlook supports the IMAP4 protocol. Some servers may use an updated standard of IMAP that is named IMAP4rev1. This version of IMAP can prevent authentication of your credentials and access to your account. To verify the IMAP protocol that your server is using, contact your system administrator or Internet service provider (ISP).
To view all the available folders, follow these steps:
Article ID: 826808 - Last Review: February 5, 2007 - Revision: 3.2
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