"Stop 0x0000007B" error message after you remove Dell OpenManage software in Windows 2000 Server

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Article ID: 826901 - View products that this article applies to.
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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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Symptoms

After you remove either Dell OpenManage Array Manager or the Adaptec FAST utility, and then restart your computer, you receive the following Stop error message:
Stop 0x0000007B (0xf681f848, 0xc0000034, 0x00000000, 0x000000000)
INACCESSIBLE_BOOT_DEVICE

Cause

The removal procedures for the Dell OpenManage Array Manager and for the Adaptec FAST utility do not correctly clear the Afamgt.sys filter driver from the registry.

Resolution

To resolve this issue, follow these steps:
  1. Load a parallel installation of Microsoft Windows 2000 on the same partition as your original Windows 2000 installation. For example, load the parallel installation on C:\Winnt2. For additional information additional information about how to perform a parallel installation of Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
    266465 How to perform a parallel installation of Windows 2000
  2. From the parallel Windows 2000 installation, start Registry Editor. To do so, click Start, click Run, type regedt32 in the Open box, and then click OK.

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  3. Load the SYSTEM hive from the original Windows 2000 installation folder. To load the SYSTEM hive, follow these steps:

    Note In the following steps, C:\Winnt represents the original Windows 2000 installation folder, and C:\Winnt2 represents the parallel installation location. Your installation locations may vary.
    1. Locate and then click the
      HKEY_LOCAL_MACHINE
      registry subtree.
    2. On the Registry menu, click Load Hive.
    3. In the Look in: box, locate and then click C:\Winnt\System32\Config\System. Click Open in the Key Name box, and then type a name for the key. (For example, type TEMP.) Click OK.

      Note In the following steps, the key name
      TEMP
      represents the loaded SYSTEM hive from the original Windows 2000 installation. Replace
      TEMP
      with the key name that you used.
  4. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\TEMP\ControlSet001\Services

  5. Under the
    Services
    subkey, locate and then click the
    Perc2
    subkey. In the right pane make sure that the
    Start
    value is set to 0.
  6. Repeat step 5 for the
    Perchib
    registry subkey.
  7. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\TEMP\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002 BE10318}
  8. In the right pane, double-click the
    UpperFilters
    entry. In the Multi-String Editor dialog box, delete the
    AFAMGT
    entry.
  9. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\TEMP\ControlSet001\Services\AFAMGT
  10. In the right pane, double-click the
    Start
    entry. In the Data box, type 4, and then click OK.
  11. To unload the SYSTEM hive from the original Windows 2000 installation, click
    HKEY_LOCAL_MACHINE\TEMP
    . On the Registry menu, click Unload Hive, and then click Yes.
  12. Quit Registry Editor.
  13. To make the Windows NT Boot Loader pause indefinitely, change the timeout value in the Boot.ini file to timeout=-1. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    311578 How to edit the Boot.ini file in Windows 2000
  14. Restart your computer from your original Windows 2000 installation, and then delete the parallel Windows 2000 installation folder.
  15. In the Boot.ini file, remove the entry that points to the parallel installation of Windows 2000, and then set the timeout value back to its original value. Restore the read-only attribute of the Boot.ini file.

Properties

Article ID: 826901 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
Keywords: 
kbnosurvey kbarchive kbprb KB826901

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