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Your Computer Stops Responding (Hangs) When You Try to Bring It out of Standby or out of Hibernation by Using a USB Device

Article ID: 826959 - View products that this article applies to.

SYMPTOMS

When you try to wake your computer (that is, to bring it out of standby or out of hibernation) by using a USB device, such as a USB mouse or a USB keyboard, the computer stops responding, or "hangs."

Note This problem may not occur until after you install the Windows XP SP1 USB 1.1 and 2.0 Update (822603). For additional information about the 822603 update, click the following article number to view the article in the Microsoft Knowledge Base:

822603

(http://support.microsoft.com/kb/822603/ )

Availability of the Windows XP S about the 822603 update USB 1.1 and 2.0 Update

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The Microsoft Windows XP version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version         Size    File name
-------------------------------------------------------
02-Aug-2003  09:34  5.1.2600.1254    5,632  Hccoin.dll
02-Aug-2003  09:34  5.1.2600.1254   28,160  Usbccgp.sys
02-Aug-2003  09:34  5.1.2600.1254   25,216  Usbehci.sys
02-Aug-2003  09:34  5.1.2600.1254   53,120  Usbhub.sys
02-Aug-2003  09:34  5.1.2600.1254   16,000  Usbohci.sys
13-Aug-2003  17:23  5.1.2600.1259  138,752  Usbport.sys
02-Aug-2003  09:34  5.1.2600.1254   19,328  Usbuhci.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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MORE INFORMATION

This issue has been identified to occur more frequently on certain ICH5 based systems after installing the USB 2.0 update package. Although the files that are provided in this hotfix are identical to those in the USB 2.0 update, the only driver that has changed to resolve this issue was USBPORT.SYS. The other drivers were included to make this hotfix a complete package and contain all the fixes that the update package resolves.

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