You cannot access a custom menu with Microsoft Project Web Access

Article ID: 826962 - View products that this article applies to.
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SUMMARY

When you try to connect to a custom menu with Microsoft Project Web Access, you cannot access the custom menu. For example, if you create a custom menu that has "ProjectServer" in the Web address, and you log on to the following Web site
http:// server name/projectserver
where server name is the name of your Microsoft Project server, you cannot access the custom menu.
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CAUSE

This problem occurs when you log on to Microsoft Project Web Access by using a Microsoft Project Web Access account. The problem occurs because Microsoft Internet Explorer sessions in Microsoft Project Web Access are sensitive to the case of the URLs. If you initiate an Internet Explorer session by using a particular URL casing, session information is cached by Internet Explorer for that specific URL casing only.
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WORKAROUND

Use one of the following methods to work around this problem:
  • Log off Microsoft Project Web Access and log on to Microsoft Project Web Access with the correct URL casing.
  • Log on to Microsoft Project Web Access by using a Microsoft Windows NT authenticated account.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 826962 - Last Review: September 18, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Office Project Server 2003
  • Microsoft Office Project Web Access
Keywords: 
kbmenu kbprb kbusage kbnofix KB826962
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