Article ID: 826964 - View products that this article applies to.
When you install Microsoft Office Outlook 2003, any rules that you created in Microsoft Office Outlook 2002 that were custom rules that checked for adult content and offensive content are not visible in Outlook 2003 Rules Wizard. However, the rules still exist in Microsoft Outlook Web Access (OWA).
This problem occurs because when Outlook 2003 configures rules, the rules that are created in Microsoft Windows XP are removed from the ruleset, and then the ruleset is saved. However, the ruleset is not correctly flagged to delete all the old rules during the update to the rules table. As a result, the old rules remain on the Exchange Server computer in the rules table. This creates a situation where both the ruleset and the rules table have been updated, but they are not synchronized with each other. When you start Outlook 2003, it examines rules in both the ruleset and in the rules table. Outlook 2003 does not find a conflict and it loads the rules message to display the rules in the user interface. The old rules are not visible in the Outlook 2003 user interface, but the old rules still exist in the rules table, and the old rules still generate deferred action messages. These deferred action messages are ignored by Outlook 2003, but they are processed by Outlook 2002. Because Outlook Web Access obtains the list of rules from the rules table, Outlook Web Access always displays the old rules that have not been deleted.
To work around this problem, you can use Outlook to export the rules, start Outlook with the cleanrules switch, and then import the rules back to Outlook. This deletes the old rules from the rules table. To do this, follow these steps:
Determine the Location of the Outlook.exe FileTo determine the location of the Outlook.exe file, follow these steps:
Run the Outlook /Cleanrules Switch
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For more information about command line switches, click Microsoft Outlook Help on the Help menu, type command-line switches in the Search for box in the Assistance pane, and then click Start searching to view the topic.