Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You may receive an error message when a delegate tries to view a message in your Inbox in Outlook 2003 or Outlook 2002
Article ID: 826968 - View products that this article applies to.
When you use the Delegate Access feature in Outlook 2003 to grant an Outlook 2003 user or an Outlook 2002 user access to your Inbox, the delegate may receive an error message that is similar to the following when the delegate opens a message in your Inbox:
Cannot open this item. You do not have the appropriate permission to perform this operation.
This issue may occur if you assign the delegate Reviewer permission to your Inbox, and both of the following conditions are true:
To work around this issue, grant the delegate Editor permissions to your Inbox. Note that when you grant a delegate Editor permission to your Inbox, the delegate can read, create, modify, and delete items in your Inbox. To grant a delegate Editor permission to your Inbox, follow these steps:
The permissions that you can assign to a delegate are described as follows::
For more information about the Delegate Access feature in Outlook 2003, see Outlook 2003 Help. To do so, on the Help menu, click Microsoft Outlook Help. In the Search for box, type delegate access, and then press ENTER to view the topics returned.