When you use the Delegate Access feature in Outlook 2003 to
grant an Outlook 2003 user or an Outlook 2002 user access to your Inbox, the
delegate may receive an error message that is similar to the following when the
delegate opens a message in your Inbox:
Cannot open this
item. You do not have the appropriate permission to perform this
This issue may occur if you assign the delegate Reviewer
permission to your Inbox, and both of the following conditions are true:
- The message is digitally signed.
- The message uses Microsoft Outlook Rich Text Format (RTF)
and contains a Transport Neutral Encapsulation Format (TNEF) body
To work around this issue, grant the delegate Editor
permissions to your Inbox. Note that when you grant a delegate Editor
permission to your Inbox, the delegate can read, create, modify, and delete
items in your Inbox. To grant a delegate Editor permission to your Inbox,
follow these steps:
- Start Outlook (if it is not already started).
- On the Tools menu, click
Options, and then click the Delegates
- Click the delegate whose permissions you want to change,
and then click Permissions.
- In the Inbox box, click Editor
(can read, create, and modify items).
- To send a message to notify the delegate of the change in
permissions, click to select the Automatically send a message to
delegate summarizing these permissions check box.
- Click OK, and then click
The permissions that you can assign to a delegate are
described as follows::
- Reviewer: The delegate can read items. For example, the delegate can read
items that are contained in your Inbox.
- Author: The delegate can read and create items, and modify and delete
items that the delegate creates. For example, the delegate can create task
requests and meeting requests in a manager's Task folder or
Calendar folder, and then send either item on behalf of the
- Editor: The delegate can perform everything that an Author can do, and
the delegate can also modify and delete items that the manager
When a delegate has either Author or Editor permission, the
delegate can send mail on behalf of another user. For example, the delegate can
send mail on behalf of a manager. When a recipient views the message, the
delegate's name appears in the From
box and the
manager's name appears in the Sent on Behalf Of
For more information about the Delegate Access feature
in Outlook 2003, see Outlook 2003 Help. To do so, on the Help
menu, click Microsoft Outlook Help
. In the
box, type delegate access
and then press ENTER to view the topics returned.
Article ID: 826968 - Last Review: July 27, 2006 - Revision: 1.5
- Microsoft Office Outlook 2003
- Microsoft Outlook 2002 Standard Edition
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