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"Printer installation failed" error message when you try to install a printer from your Web browser
Article ID: 826978 - View products that this article applies to.
On a Microsoft Windows 2000-based computer, when you try to install a local intranet-based printer from your Web browser, you receive the following error message:
If you log on to the computer as an administrator or as a power user, and then you try to install the printer, you do not receive this error message.
Printer installation failed. You do not have enough privilege to complete the printer installation on the local machine.
This issue may occur if the Initialize and script ActiveX controls not marked as safe setting in Microsoft Internet Explorer is set to Enable for your local intranet. When this setting is set to Enable, Windows tries to create an Internet Printing Protocol (IPP) printer connection. Because an IPP printer connection requires the installation of a local print queue, the IPP printer connection is successful only if you are logged on as an administrator or as a power user. If you are logged on as a typical user, the IPP printer connection fails because your permissions are not sufficient.
Note This issue occurs in both Microsoft Internet Explorer 5.5 Service Pack 2 (SP2) and Internet Explorer 6.0 Service Pack 1 (SP1).
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 27-Aug-2003 20:57 5.0.2195.6811 106,256 Oleprn.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
When the Initialize and script ActiveX controls not marked as safe setting for the local intranet is set to Disable or to Prompt, Windows creates a remote procedure call (RPC) printer connection when you try to connect to an intranet-based printer through your Web browser. In this scenario, printer installations are successful for both users and administrators because RPC printer connections use the Windows remote spooler.
To locate the Initialize and script ActiveX controls not marked as safe setting, follow these steps:
http://www.microsoft.com/windowsserver2003/techinfo/overview/connectivity.mspxFor additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 826978 - Last Review: October 26, 2006 - Revision: 1.5