Article ID: 827052 - Last Review: October 11, 2007 - Revision: 4.2 Universal serial bus (USB) input devices may not work when unsigned drivers are being installed during Windows SetupSYMPTOMSA universal serial bus (USB) input device, such as a keyboard or a mouse, may not work during the
Installing Devices portion of GUI-mode Windows Setup. This behavior can prevent Setup
from completing: if Setup tries to install an unsigned driver, an Unsigned
Driver dialog box appears and requires user input. CAUSEThis problem occurs because device installation for a USB version 1.1 companion
controller of a USB version 2.0 enhanced host controller interface (EHCI) controller may not have completed by the time the
unsigned driver installation occurs. When this behavior occurs, all USB 1.1 devices do not work, including mouse devices and keyboards. RESOLUTIONTo resolve this problem, use one of the following methods:
APPLIES TO
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