XADM: Deadlock in Windows Management Instrumentation Stops Local and Remote Message Delivery

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Article ID: 827119 - View products that this article applies to.
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SYMPTOMS

You may find that both local and remote message delivery stops in a mixed site or in an environment that has both Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server. No error is logged in the event log.

CAUSE

This problem may occur if you turn on message tracking and Windows Management Instrumentation (WMI) notification on the Exchange 2000 computer. Message tracking is performed by the Exchange 2000 system attendant (Mad.exe). The system attendant receives remote procedure calls (RPC) from the Exchange 2000 Message Transfer Agent (MTA) and from the Exchange 2000 information store process. The system attendant waits for a response from WMI. The problem is caused by a deadlock in WMI; because the system attendant never receives a response from WMI, the system attendant stops responding.

RESOLUTION

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
Component: System Attendant

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version         Size       File name
-------------------------------------------------------------
29-Oct-2003  04:05  6.0.6528.0      4,370,432  Adcadmin.dll
29-Oct-2003  04:06  6.0.6528.0         69,632  Ccmproxy.dll
29-Oct-2003  04:06  6.0.6528.0      2,109,440  Cdoexm.dll       
29-Oct-2003  04:05  6.0.6528.0      8,470,528  Exadmin.dll
29-Oct-2003  04:05  6.0.6528.0      3,850,240  Excluadm.dll
29-Oct-2003  04:06  6.0.6528.0      1,867,776  Exmgmt.exe
29-Oct-2003  03:52  6.0.6528.0        720,896  Exsp.dll
29-Oct-2003  04:06  6.0.6528.0      1,347,584  Exwmi.dll
29-Oct-2003  04:06  6.0.6528.0         73,728  Inproxy.dll
29-Oct-2003  04:06  6.0.6528.0      2,969,600  Mad.exe
29-Oct-2003  04:06  6.0.6528.0        811,008  Madmsg.dll       
29-Oct-2003  04:05  6.0.6528.0      4,698,112  Maildsmx.dll
29-Oct-2003  04:06  6.0.6528.0         77,824  Pcproxy.dll
29-Oct-2003  04:06  6.0.6528.0         94,208  X400prox.dll
Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

WORKAROUND

To work around this problem, turn off message tracking.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about how to troubleshoot Exchange 2000 monitoring and status issues, click the following article number to view the article in the Microsoft Knowledge Base:
310315 Troubleshooting Exchange 2000 Monitoring and Status
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Properties

Article ID: 827119 - Last Review: October 26, 2013 - Revision: 2.2
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB827119

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