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Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: August 21, 2003

Article ID: 827138 - View products that this article applies to.

SUMMARY

This article describes the Microsoft Word 2002 issues that are fixed in the Word 2002 Post-Service Pack 2 hotfix package that is dated August 21, 2003.

Issues That Are Fixed in the Hotfix Package

The following issues are fixed in this hotfix package but were not previously documented in a Microsoft Knowledge Base article.

When you copy and paste as links multiple CambridgeSoft ChemDraw graphics in a single Microsoft Word 2002 document, Word 2002 may stop responding and abruptly quit.
When you copy and paste multiple pieces of HTML data in a Word 2002 document, it may stop responding and abruptly quit.

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This problem was first corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841

(http://support.microsoft.com/kb/307841/ )

How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The optimized version of this hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed.

For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:
325671
(http://support.microsoft.com/kb/325671/ )
OFFXP: Overview of the Office XP Service Pack 2
The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537
(http://support.microsoft.com/kb/330537/ )
OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Office XP Service Pack 1 (SP-1). However, Microsoft has not tested this fix on Office XP SP-1 to the same extent as on Office XP Service Pack 2 (SP-2). If you install this hotfix on a computer with Office XP SP-1 installed, some file conflicts might occur. Microsoft supports this configuration, but Microsoft does not recommend this configuration.

Restart Information

You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix is not replaced by any later hotfix.

Registry Information

You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.

Hotfix File Information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time    Size    File name
   ----------------------------------------------------
   21-Aug-2003  21:37   8,294,668  Winwordff.msp (Full-File/Adminstrative)
   21-Aug-2003  20:27   3,052,212  Winwordop.msp (Optimized)

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Aug-2003  16:41  10.0.5619.0    10,603,064  Winword.exe

Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.

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REFERENCES

For additional information about the standard terminology that Microsoft uses when it corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

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