Description of the Outlook 2002 Connector hotfix package: September 18, 2003

This article describes the Microsoft Outlook 2002 Connector issue that is fixed in the Outlook 2002 Connector hotfix package that is dated September 18, 2003.

Issues That Are Fixed in the Hotfix Package

The following issue has been fixed in this hotfix package but was not previously documented in a Microsoft Knowledge Base article.

• When you install IBM Lotus Notes, Microsoft Outlook 2002, and the Microsoft Outlook 2002 Connector, when you start Outlook, you receive the following error message and Outlook does not start:
  Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
  If you view the details of the error message, you receive an error signature that is similar to the following:

     AppName      AppVer       ModName     ModVer      Offset
     ----------------------------------------------------------
     Outlook.exe  10.0.4024.0  Msoc32.dll  1.0.2411.0  0005268c
  

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

• The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.
  
  For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
  330537  (http://support.microsoft.com/kb/330537/ ) OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0
• The full-file version of this hotfix is also the administrative version of this hotfix.

Restart Information

You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix is replaced by a later hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Registry Information

You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.

Hotfix File Information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table. Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.