Article ID: 827188 - Last Review: January 26, 2012 - Revision: 4.0

You receive a "Stop error code 0x0000007F" in Windows 2000

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SYMPTOMS

You may randomly receive the following Stop error on your Microsoft Windows 2000-based computer:

STOP 0x0000007F (0x0000000D, 0x00000000, 0x00000000, 0x00000000)

There are no other observable symptoms.

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CAUSE

This problem is caused by an LDT race condition in KiSwapProcess.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time   Version          Size     File name
  ----------------------------------------------------------
  26-Jun-2003  16:26  5.0.2195.6762     29,712  Mountmgr.sys
  03-Sep-2003  22:42  5.0.2195.6816  1,697,408  Ntkrnlmp.exe
  03-Sep-2003  22:42  5.0.2195.6816  1,696,576  Ntkrnlpa.exe
  03-Sep-2003  22:42  5.0.2195.6816  1,717,504  Ntkrpamp.exe
  03-Sep-2003  22:42  5.0.2195.6816  1,675,008  Ntoskrnl.exe

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