You receive an "No printers are installed" error message when you try to print from Outlook 2003

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Article ID: 827228 - View products that this article applies to.
For a Microsoft Outlook 2002 version of this article, see 281599.
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SYMPTOMS

When you try to print from Outlook 2003, you may receive the following error message:
No printers are installed. To install a printer, point to Settings on the Windows Start Menu, click Printers and then double-click Add Printer. Follow the instructions in the wizard.

CAUSE

This behavior may occur if either of the following conditions exists:
  • You do not have a default printer installed.
  • Outlook cannot locate your printer.
Note If you are running Outlook from a remote server (Microsoft Windows NT Terminal Server Edition), you may have to contact your network administrator. See the article that is listed in the "Reference" section of this article for more information.

RESOLUTION

To resolve this behavior, use one of the following methods:

If You Do Not Have a Printer Installed

If you do not have a printer installed, use the Add Printer Wizard to install a printer. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Printers.
  2. Double-click Add Printer, and then follow the Add Printer Wizard instructions.
Note Some printers have their own setup routines that bypass the Add Printer Wizard. If this behavior occurs, follow the instructions in the documentation that came with your printer.

If you are using Outlook from a Windows Terminal Server, you may not have the required administrator permissions to add a printer.

For additional information about printers on terminal servers, click the following article number to view the article in the Microsoft Knowledge Base:
253389 OL2000: Cannot Install Printer on Windows Terminal Server

If Outlook Cannot Find Your Printer

If Outlook cannot find your printer, you may have a printer installed but it may not be designated as your default printer. To designate the printer as your default printer, follow these steps:
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the Printer icon, and then click Set as Default Printer.
If you have a default printer installed but Outlook cannot locate it, remove and re-install the printer. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the Printer icon, and then click Delete.

    Click Yes if you receive a prompt to remove extra files.
  3. Double-click Add Printer, and then follow the Add Printer Wizard instructions.

    Click Yes if you receive a prompt to replace the existing files.

REFERENCES

For additional information about printers on terminal servers, click the following article number to view the article in the Microsoft Knowledge Base:
253389 OL2000: Cannot Install Printer on Windows Terminal Server

Properties

Article ID: 827228 - Last Review: January 6, 2006 - Revision: 1.4
APPLIES TO
  • Microsoft Office Outlook 2003
Keywords: 
kbprinters kberrmsg kbprb KB827228

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