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How to troubleshoot client RPC over HTTP connection issues in Outlook 2003

Article ID: 827330 - View products that this article applies to.

INTRODUCTION

Use the Exchange Remote Connectivity Analyzer to help diagnose and resolve client connectivity issues. To use this tool, visit the following Web site:

https://www.testexchangeconnectivity.com/

(https://www.testexchangeconnectivity.com/)

Exchange Remote Connectivity Analyzer is a Web-based troubleshooting and diagnostic tool that helps identify the point of failure for Internet-based Exchange Server client connectivity scenarios. The tool simulates all the activities a client must be able to perform to connect, and then isolate the exact point of failure. Frequently, it points out known configuration issues and provide suggested steps for resolution. The connectivity testing across the Internet (from outside your organization) is performed by a Web site hosted in a Microsoft datacenter.

The "Troubleshooting RPC over HTTP Communications" online guide describes steps to help you troubleshoot connection problems when you configure a remote procedure call (RPC) over HTTP connection in Microsoft Office Outlook 2003. The main methods of troubleshooting are as follows:

Verify the RPC proxy server certificate and the authentication methods.
Verify that you have a successful connection to the RPC proxy server by using a Secure Sockets Layer (SSL) connection.
Verify the Office Outlook 2003 client configuration.

The "Troubleshooting RPC over HTTP Communications" online guide describes all parts of your configuration to help troubleshoot an unsuccessful RPC over HTTP connection. Additionally, other troubleshooting information is provided to help you determine whether an Outlook 2003 client RPC over HTTP connection is working.

To see the "Troubleshooting RPC over HTTP Communications" online guide, visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?LinkId=66192

(http://go.microsoft.com/fwlink/?LinkId=66192)

MORE INFORMATION

The "Exchange Server 2003 RPC over HTTP Deployment Scenarios" online guide contains all the background information and instructions that you must have to correctly configure RPC over HTTP.

To see the "Exchange Server 2003 RPC over HTTP Deployment Scenarios" online guide, visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?LinkId=47577

(http://go.microsoft.com/fwlink/?LinkId=47577)