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When you send and receive e-mail messages by using a POP3 e-mail account, you receive one of the following error messages: “0x8004210A” “0x800CCC0B” or “0x8004210B”

Article ID: 827349 - View products that this article applies to.

Problem description

If you use a Post Office Protocol 3 (POP3) e-mail account to try to send and receive e-mail messages in Microsoft Outlook 2002, you receive one of the following error messages:

Message 1

Task 'smtp server name - Sending and Receiving' reported error (0x8004210A): 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Message 2

Task 'machine.domain.xom - Sending and Receiving' reported error (0x800CCC0B): 'Unknown Error 0x800CCC0B'

Message 3

Task 'smtp server name - Sending and Receiving' reported error (0x8004210A): 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Message 4

Task - Sending ' reported error (0x8004210B): The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Message 5

Task Sending and Receiving' reported error (0x800CCC0B): 'Unknown Error 0x800CCC0B'

Message 6

Note Before you receive these error messages, an Internet Security Warning dialog box may appear.

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Resolution

To resolve this problem, follow these steps:

Apply and install the hotfix package that is described in the following article.
How to Obtain the Hotfix
This issue is fixed in the Outlook 2002 Post-Service Pack 2 Hotfix Package dated September 5, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
827149
(http://support.microsoft.com/kb/827149/ )
Availability of the Outlook 2002 Post-Service Pack 2 Hotfix Package: September 5, 2003
Enable the hotfix. To have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

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Fix it for me

To enable the hotfix automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50009

Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, save the automatic fix to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.

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Let me fix it myself

Service Pack Information

This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841

(http://support.microsoft.com/kb/307841/ )

How to obtain the latest Office XP Service Pack

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

After you install this hotfix, follow these steps to set the UseInetcommCS registry key and to enable the hotfix.

To activate this fix, follow these steps:

Quit Outlook.
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate, and then click to select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD.
Type UseInetcommCS, and then press ENTER.
Right-click UseInetcommCS, and then click Modify.
In the Value data box, type 1, and then click OK.
On the File menu, click Exit to quit Registry Editor.

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Did this fix the problem?

Check whether the problem is fixed by sending an e-mail message from your POP3 e-mail account. If you do not receive an error message, you are finished with this article. If the problem is not fixed, you can contact support

(http://support.microsoft.com/contactus)

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