Article ID: 827350 - View products that this article applies to.
The Csrss.exe process and the Termsrv.exe process spike at 100 percent CPU usage on a Microsoft Windows 2000-based Terminal server, and clients cannot make new connections to the Terminal server. No other processes are running in the Terminal Services session.
Csrss.exe does not receive a W32WinStationTerminate message because Termsrv.exe only waits five minutes for Csrss.exe to process the message. The CPU usage for Csrss.exe increases to 100 percent because, when Csrss.exe requests a new window message, the GetSMCommand command in Termsrv.exe fails.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 26-Aug-2003 17:18 5.0.2195.6811 142,608 Termsrv.exe 26-Aug-2003 18:55 5.0.2195.6701 39,184 Winsta.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
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