Help and Support

"Error 25090" error message when you start an Office program

View products that this article applies to.
Article ID:827467
Last Review:January 23, 2007
Revision:2.3

SYMPTOMS

When you try to start a Microsoft Office 2007 or Microsoft Office 2003 program, you may receive the following error message or an error message that is similar to the following:
Error 25090. Office Setup encountered a problem with the Office Source Engine, system error: -2147023836. Please open SETUP.CHM and look for "Office Source Engine" for information on how to resolve this problem.

Back to the top

CAUSE

This behavior occurs when the following conditions are true:
•Two people installed Office on the same computer.
•Both installations were completed by using the AllUsers="" parameter to set the installation for the installing user account only.
•When both people were prompted to remove files that were copied locally at the end of Setup, both people did not remove the files.
•One of the two people removed Office.

Back to the top

RESOLUTION

To resolve this behavior, start the Setup program for Office. To do this, follow these steps:
1.Insert the Microsoft Office 2003 CD in your CD drive or DVD drive.
2.If the Setup program does not start automatically, locate the Setup.exe file on the CD, and then double-click the file to start Setup.
3.After the Setup window appears, cancel Setup, and then respond to the prompts to exit Setup.
Note You do not have to complete the Setup program. Setup fixes the error condition when it is first invoked.

Back to the top

APPLIES TO
•Microsoft Office Professional Edition 2003
•Microsoft Office Excel 2003
•Microsoft Office FrontPage 2003
•Microsoft Office Outlook 2003
•Microsoft Office PowerPoint 2003
•Microsoft Office Publisher 2003
•Microsoft Office Word 2003
•Microsoft Office Standard Edition 2003
•Microsoft Office Student and Teacher Edition 2003
•Microsoft Office Small Business Edition 2003
•Microsoft Office Basic Edition 2003
•Microsoft Office Access 2003
•Microsoft Office Basic 2007
•Microsoft Office Enterprise 2007
•Microsoft Office Home and Student 2007
•Microsoft Office Professional 2007
•Microsoft Office Professional Plus 2007
•Microsoft Office Standard 2007
•Microsoft Office Ultimate 2007
•Microsoft Office Word 2007
•Microsoft Office Visio Professional 2007
•Microsoft Office Visio Standard 2007
•Microsoft Office Publisher 2007
•Microsoft Office Project Professional 2007
•Microsoft Office Project Standard 2007
•Microsoft Office PowerPoint 2007
•Microsoft Office Outlook 2007
•Microsoft Office Outlook 2007 with Business Contact Manager
•Microsoft Office OneNote 2007
•Microsoft Office Excel 2007

Back to the top

Keywords: 
kbuninstall kbsetup kberrmsg kbprb KB827467

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.