Disconnected Mapped Drive to a Shared Folder on a NetWare Server Is Not Displayed in Windows Explorer or My Computer

In Windows XP Professional, if you map a drive to a shared folder on a server that is running Novell NetWare and then disconnect from the mapped network drive, the mapped network drive may be missing from Windows Explorer and from My Computer. The icon that represents the disconnected mapped network drive is not displayed as expected with a red X. As a result, you cannot click the icon in Windows Explorer or in My Computer to reconnect to the NetWare network drive.

This problem may occur if the both of the following conditions are true:

• You map a drive to a shared folder on NetWare server, and you configure the mapped drive to use the Reconnect at logon option.
• You use Novell NetWare Client version 4.83 to log on to your NetWare Novell Directory Services (NDS) environment, and you click to clear the Clear current connections check box on the NDS tab.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Note Because of file dependencies, this update requires Windows XP Professional Service Pack 1 (SP1).

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.