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Multiprocessor Windows NT computer stops responding

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Article ID:827529
Last Review:October 26, 2006
Revision:1.4
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SYMPTOMS

When you run a program on a multiprocessor Microsoft Windows NT 4.0 computer, the computer may stop responding, or you may receive an access violation error message.

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CAUSE

This problem occurs when your computer is sharing more than 25 printers and you have applied Windows NT 4.0 Service Pack 6a and the following hotfix:
261317 (http://support.microsoft.com/kb/261317/) Deadlock in Ntdll.dll causes program to hang

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RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

You must have Microsoft Windows NT 4.0 Service Pack 6a and the hotfix from article 261317 installed.

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Restart requirement

You must restart your computer after you apply this hotfix.

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Hotfix replacement information

This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Aug-2003  17:24  4.0.1381.7232     367,376  Ntdll.dll        
   25-Aug-2003  17:24  4.0.1381.7232     957,568  Ntkrnlmp.exe     
   25-Aug-2003  17:24  4.0.1381.7232     937,344  Ntoskrnl.exe
Note: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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APPLIES TO
•Microsoft Windows NT 4.0 Service Pack 6a
•Microsoft Windows NT Workstation 4.0 Developer Edition

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Keywords: 
kbbug kbfix kbqfe kbhotfixserver KB827529

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