Article ID: 827545 - View products that this article applies to.
If you forgot your four-digit parental control password and you follow the steps that are listed in Help to reset it, the password does not reset.
The Help topic incorrectly lists the steps to reset the parental control password.
To reset the four-digit parental control password, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Media Center Technical SupportBecause Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.