An incorrect number of unread items may be displayed for public folders in Exchange 2000 Server SP3

In Microsoft Exchange 2000 Server Service Pack 3 (SP3), you may notice the following issue. In the Shortcuts pane in Microsoft Outlook, the number that indicates how many unread messages are in a public folder may be incorrect.

This problem may occur if the following conditions are true:

• You add a shortcut for one or more public folders to the Shortcuts pane in Outlook.
• The public folders that you add to the Shortcuts pane contain one or more subfolders.
• You apply the hotfix that is described in the following article in the Microsoft Knowledge Base to the Exchange 2000 Server SP3 computer:
  822997  (http://support.microsoft.com/kb/822997/ ) Public folder shows incorrect unread message count

In this situation, Exchange 2000 Server SP3 incorrectly determines the number of unread items that are contained in the public folder.

Hotfix information

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup. For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

File information

Component: information store

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

After you apply the hotfix that is described in this article, run the isinteg command with the allfolderstests option on every public folder store in your Exchange organization. For additional information about how to use the Isinteg command-line tool, click the following article number to view the article in the Microsoft Knowledge Base: If you want incoming SMTP messages that are bound for public folders to be marked as IPM.Note, see the following articles in the Microsoft Knowledge Base (KB) for detailed instructions:Note The hotfix that is provided in this KB article (827555) includes the hotfixes that are provided in KB articles 830961 and 817809.

For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: For additional information, click the following article number to view the article in the Microsoft Knowledge Base: