An incorrect number of unread items may be displayed for public folders in Exchange 2000 Server SP3

Article translations Article translations
Article ID: 827555 - View products that this article applies to.
For an Exchange Server 2003 version of this hotfix, see the following Microsoft Knowledge Base article:
836686 The number of items that are marked as unread in an Exchange 2003 public folder is incorrect
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SYMPTOMS

In Microsoft Exchange 2000 Server Service Pack 3 (SP3), you may notice the following issue. In the Shortcuts pane in Microsoft Outlook, the number that indicates how many unread messages are in a public folder may be incorrect.

CAUSE

This problem may occur if the following conditions are true:
  • You add a shortcut for one or more public folders to the Shortcuts pane in Outlook.
  • The public folders that you add to the Shortcuts pane contain one or more subfolders.
  • You apply the hotfix that is described in the following article in the Microsoft Knowledge Base to the Exchange 2000 Server SP3 computer:
    822997 Public folder shows incorrect unread message count
In this situation, Exchange 2000 Server SP3 incorrectly determines the number of unread items that are contained in the public folder.

RESOLUTION

Hotfix information

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup. For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

File information

Component: information store

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   13-Sep-2004  04:47  6.0.6617.6      2,310,144  Mdbmsg.dll       
   12-Sep-2004  05:02  6.0.6617.6      4,685,824  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you apply the hotfix that is described in this article, run the isinteg command with the allfolderstests option on every public folder store in your Exchange organization. For additional information about how to use the Isinteg command-line tool, click the following article number to view the article in the Microsoft Knowledge Base:
301460 Exchange command-line parameters for the Isinteg.exe tool
If you want incoming SMTP messages that are bound for public folders to be marked as IPM.Note, see the following articles in the Microsoft Knowledge Base (KB) for detailed instructions:
830961 Embedded e-mail messages appear as IPM.Post after you configure incoming SMTP messages as IPM.Note in Exchange 2000 Server
817809 Update to permit the caching of incoming SMTP messages as IPM.Note
Note The hotfix that is provided in this KB article (827555) includes the hotfixes that are provided in KB articles 830961 and 817809.

For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 827555 - Last Review: October 26, 2006 - Revision: 5.2
APPLIES TO
  • Microsoft Exchange Server 2000 Service Pack 3
Keywords: 
kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB827555

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