The "net use" command does not work and generates error 58 (ERROR_BAD_NET_RESPONSE) in Windows 2000 SP4

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Article ID: 827655 - View products that this article applies to.
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SYMPTOMS

If you try to connect from one computer that is running Microsoft Windows 2000 Service Pack 4 (SP4) to another computer that is running Windows 2000 SP4, the client computer may not connect and may generate error 58 (ERROR_BAD_NET_RESP). This problem does not occur if the client computer is running any Windows 2000 service pack that is earlier than SP4. The problem may occur when you use the net use command, or the problem may occur when a program on the client computer tries to create a connection by using the WNetAddConnection2 function.

CAUSE

The problem is caused by an error that occurs when the negotiate response for the network connection is validated.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix applies to computers that are running Windows 2000 SP4.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   ------------------------------------------------------
   04-Sep-2003  22:35  5.0.2195.6816  407,792  Mrxsmb.sys
   04-Sep-2003  22:35  5.0.2195.6816  169,712  Rdbss.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages

Properties

Article ID: 827655 - Last Review: February 20, 2007 - Revision: 2.6
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB827655

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