Article ID: 827706 - View products that this article applies to.
This article is a consolidation of the following previously available article: 291013
This article describes Office Safe Mode in Microsoft Office 2003 and in Microsoft Office XP and how Office Safe Mode affects Microsoft Office Word 2003 and in Microsoft Word 2002. Office Safe Mode may start automatically when you start Word. For more information, see the "Automated Office Safe Mode" section of this article. You may want to start Office Safe Mode. For more information, see the "User-initiated Office Safe Mode" section of this article.
With Office Safe Mode, you can use Word after it has encountered startup problems. When a problem is detected at startup, Office Safe Mode either fixes the problem or isolates the problem. Therefore, you can start Word successfully.
Automated Office Safe ModeDuring the startup of Word, Office Safe Mode checks for problems such as an add-in or an extension that does not start. Office Safe Mode also checks for a corrupted resource, for a corrupted file, for a corrupted registry, or for a corrupted template.
If Word encounters a problem during startup, you may receive an error message that is similar to one of the following the next time that you start Word:
Word failed to start correctly last time. Starting Word in safe mode will help you correct or isolate a startup problem to successfully start the program. Some functionality may be disabled in this mode.
Do you want to start Word in safe mode?
Word has detected a problem with some of the current preferences. Would you like to restore these preferences to their default values?
The Office Safe Mode options to resolve the problem vary, depending on the cause of the problem. As a temporary solution, Office Safe Mode may prompt you to:
Word has detected a problem with the existing Normal.dot. Would you like to create a new Normal.dot?
In this scenario, you can turn off the add-in or remove the file by clicking Yes.
Word has determined that a recent problem occurred while using description.
Would you like to disable description?
To determine whether an add-in or a file has been added to the Disabled Items list, follow these steps:
When you enable some items, you may have to reload or reinstall an add-in program, or you may have to reopen a file. By enabling an item, you do not necessarily fix the problem; an item that you enable may be placed on the Disabled Items list again the next time that you start Word.
User-initiated Office Safe ModeThe following restrictions apply when you start Word in user-initiated Office Safe Mode:
To use the CTRL key to initiate Office Safe Mode, follow these steps:
Contact us for more help
Connect with Answer Desk for expert help.