You receive a "Page cannot be displayed" error message when you access central administration on the Site Settings page in SharePoint Portal Server 2003

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Article ID: 827752 - View products that this article applies to.
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SYMPTOMS

When you click Go to SharePoint Portal Server central administration under General Settings on the Site Settings page of your portal site, you may receive the following error message:
Page cannot be displayed
As a result, you cannot access SharePoint Central Administration from the Site Settings page of the portal site.

CAUSE

This problem may occur if either of the following conditions is true:
  • You connect to the server that hosts the portal site by using an alternate access mapping URL.

    -and-
  • You connect to the server that hosts the portal site by using its Internet Protocol (IP) address from a client computer that is behind a firewall.
In either of these situations, you cannot access SharePoint Central Administration when you click Go to SharePoint Portal Server central administration on the Site Settings page.

WORKAROUND

To work around this problem, do one of the following, as appropriate to your situation:
  • Connect to the server that hosts the portal site by using the site URL, and then click Go to SharePoint Portal Server central administration on the Site Settings page of the portal site. By default, the site URL is http://ServerName.

    -or-
  • Start SharePoint Central Administration on the server that is running SharePoint Portal Server. To do so, click Start, point to All Programs, point to SharePoint Portal Server, and then click SharePoint Central Administration.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For more information about how to work with alternate access mappings in SharePoint Portal Server, see the "Managing Alternate Access Mappings" topic in the "Administration" section of the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root of the SharePoint Portal Server 2003 CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/sharepointserver/FX101494611033.aspx

Properties

Article ID: 827752 - Last Review: May 31, 2007 - Revision: 1.6
APPLIES TO
  • Microsoft Office SharePoint Portal Server 2003
Keywords: 
kberrmsg kbpending kbbug KB827752

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