Article ID: 827806 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows Registry
When you drag a connector's endpoint over a connection point, the connection point is not selected in red. When you release the connector's endpoint on top of the connection point, the connector and the connection point are not joined together.
This behavior may occur if either of the following conditions is true:
For additional information about the latest service pack for Visio 2002, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/867749/ )How to obtain the latest Visio 2002 service pack
Part 1: Download and Install the FixA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name --------------------------------------------------------- 24-Sep-2003 16:46 2,802,176 Visio2002-kb827806-enu.msp
Date Time Version Size File name --------------------------------------------------------- 24-Sep-2003 00:50 10.0.4515.4 68,808 Visio.exe 24-Sep-2003 00:50 10.0.4515.4 6,360,272 Vislib.dll 24-Sep-2003 00:50 10.0.4515.4 646,296 Visres.dll
Important Information Before You Install the Hotfix
Part 2: Activate the UpdateWarning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.